Helpdesk Log (monday)

Monday8:05am User called to say they forgot password. Told them to use password retrieval utility called FDISK. Blissfully ignorant, they thank me and hang up. God, we let the people vote and drive, too?8:12am Accounting called to say they couldnt access expense reports database. Gave them Standard Sys Admin Answer #112, Well, it works for me. Let them rant and rave while I unplugged my coffeemaker from the UPS and plugged their server back in. Suggested they try it again. One more happy customer… 8:14 am User from 8:05 call said they received error message Error accessing Drive C. Told them it was an OS problem. Transferred them to microsupport.11:00 am Relatively quiet for last few hours. Decide to plug support phone back in so I can call my girlfriend. Says parents are coming into town this weekend. Put her on hold and transferred her to janitorial closet down in basement. What is she thinking? The Myst and Doom nationals are this weekend!11:34 am Another user calls (do they ever learn?). Says they want ACL changed on HR performance review database so that nobody but HR can access database. Tell them no problem. Hang up. Change ACL. Add @MailSend so performance reviews are sent to */ALL.12:00 pm Lunch3:30 pm Return from lunch.3:55 pm Wake up from nap. Bad dream makes me cranky. Bounce servers for no reason. Return to napping.4:23 pm Yet another user calls. Wants to know how to change fonts on form. Ask them what chip set theyre using. Tell them to call back when they find out.4:55 pm Decide to run Create Save/Replication Conflicts macro so next shift has something to do.

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