In order to streamline the handling of problems within the system. Please fill out the following questionnaire before sending it in for Help. With your co-operation we should be able to provide faster and more efficient fault resolution.

COMPUTER PROBLEM REPORT FORM

1. Describe your problem:

______________________________________________________

2. Now, describe the problem accurately:

______________________________________________________

3. Speculate wildly about the cause of the problem:

______________________________________________________

______________________________________________________

____________________________-_________________________

4. Problem Severity:

A. Minor__

B. Minor__

C. Minor__

D. Trivial__

5. Nature of the problem:

A. Locked Up__

B. Frozen__

C. Hung__

D. Shot__

6. Is your computer plugged in? Yes__ No__

7. Is it turned on? Yes__ No__

8. Have you tried to fix it yourself? Yes__ No__

9. Have you made it worse? Yes__

10. Have you read the manual? Yes__ No__

11. Are you sure youve read the manual? Yes__ No__

12. Are you absolutely certain youve read the manual? No__

13. Do you think you understood it? Yes__ No__

14. If Yes then why cant you fix the problem yourself?

______________________________________________________

15. How tall are you? Are you above this line?

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16. What were you doing with your computer at the time the problem

occurred?

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17. If nothing explain why you were logged in.

______________________________________________________

18. Are you sure you arent imagining the problem? Yes__ No__

19. How does this problem make you feel?

_____________________________________________________

20. Tell me about your childhood.

_____________________________________________________

21. Do you have any independent witnesses of the problem? Yes__ No__

22. Cant you do something else, instead of bothering me? Yes__