Tech Support hotlines are not easy work, you get calls from all sorts of idiotic users that apparently cant read a manual, or lack common sense. Here is a transcript of just one such case:

Caller Hello is this Packard Bell Tech support?

Tech Yes how can I help you?

Caller The cup holder on front of my computer broke off and it is still under warranty, how do I go about getting it fixed?

Tech Excuse, youve stumped me. How did you get this cup holder, was it part of some promotion?

Caller It came with the computer, I dont know of any promotion.

Tech Does it have any markings on it, any names, any symbols?

Caller Yes, it says 4X!