Multi-use Parts
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When the antenna of my small television in India broke, I looked up the relevant parts number in the manual provided by the company and wrote to them asking for a replacement.
When the package arrived, I was furious to see that they had sent Part No 699 when I had actually asked them for No 669. I shot off an angry missive to their Public Relations Dept.
Their reply: Turn it upside-down.
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