1. Describe your problem:



__________________________________________



2. Now, describe the problem accurately:



__________________________________________



3. Speculate wildly about the cause of the problem:



__________________________________________



__________________________________________



4. Problem Severity:



A. Minor__



B. Minor__



C. Minor__



D. Trivial__



5. Nature of the problem:



A. Locked Up__



B. Frozen__



C. Hung__



D. Shot__



6. Is your computer plugged in? Yes__ No__



7. Is it turned on? Yes__ No__



8. Have you tried to fix it yourself? Yes__ No__



9. Have you made it worse? Yes__



10. Have you read the manual? Yes__ No__



11. Are you sure youve read the manual? Yes__ No__



12. Are you absolutely certain youve read the manual? No__



13. Do you think you understood it? Yes__ No__



14. If Yes then why cant you fix the problem yourself?



_________________



15. How tall are you? Are you above this line? __________________



16. What were you doing with your computer at the time the problem



occurred?



______________________________________________________



17. If nothing explain why you were logged in.



________________________________________________________________



18. Are you sure you arent imagining the problem? Yes__ No__



19. How does this problem make you feel? ____________________________



20. Tell me about your childhood. ___________________________________



21. Do you have any independent witnesses of the problem? Yes__ No__



22. Cant you do something else, instead of bothering me? Yes_